Our Mission:
To provide timely coordination of police, fire and emergency medical services while ensuring the safety of the first responders and county residents.

We will foster respect and confidence in each other and the agencies we support while maintaining the highest standards of excellence in teamwork and performance.

We will serve Washington County with the highest level of quality customer service and commitment.

Our Vision:
To be true to ourselves, our agency, the other agencies we support, and the community we serve. To protect our community as we would our families through decisive and swift action.

Values: RADIO
Respect; Action; Determination; Integrity; Ownership

  • The NENA Stand 2.2.1 for answering 911 calls is that 90% of all 911calls arriving at the PSAP (Public Safety Answering Point) shall be answered within less than or equal to 15 seconds.
    Washington County 911 is currently achieving 99% in less than 10 seconds.
  • The NFPA (National Fire Prevention Association) 1225 Standards for PSAP call answering to be under 15 seconds 90% of the time and under 60 seconds 90% of the time.
    Washington County 911 is currently answering 99% in less than 10 seconds.
  • The average time from call processing is 13 seconds for BFD and 15 seconds for all the volunteer fire departments.

Speak With Shannon

Interested in learning more about the agency? Have a question on something we do? Schedule a 30 minute – 1 hour meeting with our Operations Manager to discuss what is on your mind over a cup of coffee.